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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Occupational Health and Safety (OHS) requirements may relate to: | controlling and minimising riskscorrect manual handling including shifting, lifting and carryingelimination of hazardous materials and substancesidentifying hazardssafe use and operation of equipment including:business technologyfirst aid equipmentfire safety equipmentpersonal protective clothing and equipmentsafety equipmentsafety procedures for the protection of self and others. |
Legislative requirements may relate to: | Australian standards and quality assurance requirementsaward and enterprise agreementsCompliance Policy Guidelines (CPGs)counter-terrorismgeneral 'duty of care' responsibilitieslicensing or certification requirementsprivacy and confidentialityrelevant commonwealth, state and territory legislation, codes and national standards for:anti-discriminationcultural and ethnic diversityenvironmental issuesequal employment opportunityindustrial relationsOHSrelevant industry codes of practice telecommunications. |
Organisational requirements may relate to: | access and equity policies, principles and practicesbusiness and performance plansclient service standardscode of conduct, code of ethicscommunication and reporting procedurescomplaint and dispute resolution proceduresemergency and evacuation proceduresemployer and employee rights and responsibilities environmental management including waste disposal, recycling and re-use guidelinesOHS policies, procedures and programsown role, responsibility and authority personal and professional developmentprivacy and confidentiality of informationquality assurance and continuous improvement processes and standardsresource parameters and proceduresroles, functions and responsibilities of security personnelstandard operating proceduresstorage and disposal of informationuse and maintenance of equipment and systems. |
Biometric refers to: | a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual. |
Biometric database includes: | data describing individual behavioural and physiological characteristics. |
Privacy legislation may include: | Commonwealth, State and Territory Privacy Actsnational information privacy principlesnational privacy principles. |
Relevant personsmay include: | biometric technology specialistsclientscolleaguesinformation technology specialistssupervisor. |
Communication may be: | face-to-facegroup interactionin Indigenous languagesin languages other than Englishoral reportingparticipation in routine meetingsreading independentlyrecording of discussionsspeaking clearly and directlythrough the use of assistive technologyvia an interpretervisual or writtenwriting to audience needs. |
Interpersonal techniques may involve: | active listening being non-judgementalbeing respectful and non-discriminatoryconstructive feedbackcontrol of tone of voice and body languageculturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiateeffective verbal and non-verbal communicationmaintaining professionalismproviding sufficient time for questions and responses reflection and summarisingtwo-way interactionuse of plain Englishuse of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentationfoodlanguagereligionsocial conventionstraditional practicesvalues and beliefs. |
Security and accessmay relate to: | data inputtingsearch and browse authoritiesviewing and operationwritten permission. |
Computer system may include: | hardware and software components that run a computer. |
Storage and protection of data proceduresmay include: | backupssecurity and authorised access requirementsstorage in folders and sub-foldersstorage on CD ROM, hard and floppy disk drives. |
Performancemay relate to: | compacting database filesimprovements in response timerepairing the databasesimultaneous access. |
Relevant information may include: | identification and supply of partsschedule of maintenanceStandards (ISO, IEC, AS)technical specialist activitiesuser recommended activitiesversion control. |
Enrolmentrelates to: | the initial process of collecting biometric data from a user and storing it in a template for future comparison. |
Backup: | facilities may be a single tape unit or a more comprehensive, complex networked systemmay include quality control and procedural information. |
Performance problemsmay relate to: | failure to enrol rate (FTE or FER)false accept rate (FAR)false non match or reject rate (FRR). |
Diagnostic toolsmay include: | electronics equipment (eg volt-meter, oscilloscope, data analyser)software. |
Improvementsmay relate to: | backup systemschanges to biometric settingscontingency plansthreshold levels. |
Appropriate formatsmay include: | formats that cater for those with special needs for example, producing documents in large print. |
Records and reports: | may be:computer-basedmanualother appropriate organisational communication system may detail:faults and diagnosismaintenance undertakenoperational detailsrecommended repairssecurity breachestesting and inspection results. |